Improve processes and empower employees with Verint Case Management
Progress customer requests quickly and accurately towards resolution by automating and guiding your employees through service processes with Verint Unified Desktop and Case Management. Your vendors, partners, customers, and employees can all communicate seamlessly with each other on the same issue in one unified space; improving efficiency, reducing costs, and producing more satisfied and loyal clients.
Let’s Get Started.
Let’s talk about how Verint Case Management can positively impact your business.
Verint Unified Desktop keeps your business connected at every stage
Streamline your service processes and resolve issues faster by putting the right information and options for your customers in front of your agents through a friendly user interface. Your business can benefit by:
Automate simple and complex customer service processes to improve efficiency and reduce frustrating roadblocks.
PERFECTING A PATH
Orchestrate the entire customer journey, integrating communication channels with applications, business data, and content repositories.
TARGETING BEST HELP
Route, queue, and assign any piece of work to the appropriate agent, no matter what channel it originates from.
Guide employees to help ensure compliance with regulatory requirements and service-level agreements.
Transform call centers from helpless to helpful
Customer requirements are changing rapidly along with technology advancements. You need a way to stay connected with the shifting landscape. More to the point: You must keep customers happy to drive more revenue. Verint Case Management provides everything your agents need on a single screen.
Our Clients’ Point of View
“SPAR Solutions has been instrumental in helping us build out multiple solutions for our CRM needs over the years. I can vouch for the professionalism, work ethic, and quality of results and highly recommend their services.”
Director, Global Services, CentricsIT
Verint Case Management advantages
Traditional customer service approaches using CRM, ECM, or automated workflows can fail because they’re not all-inclusive. Verint Case Management has the unique ability to address customer service concerns of your three stakeholders: customer, employee, and business.
- Multi-channel access
- Single point of contact
- Application integration
- Data access
- Status information
- Guidance and support
- Customer satisfaction
- Business agility