Salesforce Field Service

Digital Transformation for NeoGenomics’ lab Logistics Resulted in more than 20% Workload Reduction

company overview

Neogenomics excels in advanced molecular diagnostics for precise cancer detection and treatment
The company provides a wide array of oncology testing, including genetic profiling and liquid biopsies, ensuring tailored cancer treatment
They offer customized support across diverse client segments, including healthcare providers, pharmaceutical entities, and research institutions

Fort Myers, FL

Hospitals and Health Care

1,001-5,000

1000

+

Completed Projects

15

Yrs

In the Industry

140

+

Metric 3

$100

m

Metric 3

1000

+

Completed Projects

20

+

Years in Business

6

+

Year Average Client Partnership

100

+

Technologies Supported

Schedules were manually managed/updated and printed out every day for over 50 couriers
Lack of real-time access to information created challenges in handling stat/rush pickups or rearranging stops
Missing quality controls and tracking abilities to ensure compliance of specimen

Tuned dispatcher console for high volume, short duration stop
Automated SMS notifications to couriers with route changes and key pickup info
Enabled real-time route and work order status tracking with Salesforce Field Service
Implemented barcode to track specimen pickups, and deliveries, flight shipments, etc.

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Solution Offered: Field Service Solutions

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