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Salesforce Field Service
LIFE SCIENCES & LABORATORIES
We specialize in helping implement complex field service requirements that help you to efficiently deliver field support, service assets, reduce travel, maintenance and operational costs. We are able to deliver effective Salesforce Field Service Lightning solutions because of our deep expertise with the platform as well as expertise in contact centers, logistics, ERP integrations, inventory management, routing optimization, and the entire Salesforce.com platform.
Proudly certified as Salesforce Field Service Lightning Consultants
We can help clearly identify your business case and ROI for the implementation.
Our teams blend strategic technical consulting, agile execution, and change management to help transform your vision into reality. We’re uniquely qualified to be your salesforce field service lightning guide.
Our Clients’ Point of View
“SPAR Solutions has been instrumental in helping us build out multiple solutions for our CRM needs over the years. I can vouch for the professionalism, work ethic, and quality of results and highly recommend their services.”
Director, Global Services, CentricsIT
Field Service Lightning Highlights
Salesforce Field Service extends the Service Cloud offering from Salesforce and brings field service management capabilities into the core of the platform.
THE SOLUTION SEAMLESSLY INTEGRATES SUPPORT CHANNELS LIKE PHONE, EMAIL AND CHAT WITH LIVE FIELD SERVICE TO DELIVER A HIGHLY PROACTIVE, EFFICIENT AND SPEEDY CUSTOMER EXPERIENCE.
Field Service Lightning also allows technicians to be highly effective in multiple ways by providing access to account information, customer support history and knowledge.
- Ability to create work orders and service appointments associated with cases, accounts, assets, etc.
- Clear identification of service locations tied to accounts
- Resource management with time sheets, absences
- Territory definitions
- Book appointments at the best possible time for clients
- Schedule & manage Appointments to comply with SLAs
- Minimize travel times, overtime costs and avoid no-shows
- Realtime views of field service team
- Clear visibility into the progress of jobs
- Ability to quickly re-prioritize jobs
- Maps and routing
- Barcode scanning
- Inventory management
- Signature capture
- Offline functionality