Verint Workforce Management Software & Optimization Services

TAP INTO YOUR WORKFORCE’S POTENTIAL

Achieve Peak Contact Center Performance

Workforce Management

RESOURCE PLANNING AND ALLOCATION

Workforce Management

Accurate Forecasting

Our team helps you utilize Verint's advanced forecasting tools to predict workload and staffing requirements accurately, considering historical data, seasonality, and business trends.

Optimized Scheduling

We enable you to create efficient schedules that align with your forecasted needs, considering employee skills, preferences, and availability to ensure optimal coverage and service levels.

Intraday Management

Our experts empower you to monitor and adjust schedules in real-time based on actual demand, ensuring you can respond swiftly to unexpected changes and maintain service quality.

Absence and Leave Management

We assist you in managing employee absences and leave, leveraging Verint's tools to minimize disruptions, maintain adequate staffing levels, and ensure fair and consistent application of policies.

Employee Engagement

EMPOWERING YOUR WORKFORCE

Employee Engagement

Personalized Dashboards

Our team implements personalized dashboards for your employees, providing them with real-time visibility into their performance, schedules, and learning opportunities, fostering engagement and accountability.

Gamification and Rewards

We help you leverage Verint's gamification features to create engaging, motivating experiences for your employees, recognizing and rewarding top performers and driving continuous improvement.

Skill Development and Coaching

Our experts assist you in utilizing Verint's learning management capabilities to deliver targeted training and coaching programs, enabling your employees to develop new skills and enhance their performance.

Employee Feedback and Collaboration

We work with you to create channels for employee feedback and collaboration, using Verint's tools to gather insights, address concerns, and foster a culture of open communication and teamwork.

Quality Assurance

PERFORMANCE MANAGEMENT

Quality Assurance

Omnichannel Quality Management

Our team helps you implement Verint's Quality Management solution to monitor, evaluate, and optimize customer interactions across all channels, ensuring consistent, high-quality service.

Automated Scoring and Evaluation

We enable you to leverage Verint's automated scoring and evaluation tools, which use AI and machine learning to objectively assess agent performance and identify areas for improvement.

Interaction Analytics

Our experts empower you to utilize Verint's Interaction Analytics to gain deep insights from customer conversations, identifying trends, sentiment, and opportunities to enhance service quality and customer satisfaction.

Coaching and Feedback

We assist you in using Verint's coaching and feedback tools to provide targeted guidance to your agents, reinforcing best practices, addressing skill gaps, and driving continuous performance improvement.

Insights and Scalability

DATA-DRIVEN DECISION MAKING AND FUTURE PROOFING

Insights and Scalability

Unified Reporting and Analytics

Our team helps you harness Verint's unified reporting and analytics capabilities, providing a holistic view of your workforce performance across all channels and touchpoints.

Real-Time Dashboards and Customizable Reports

We enable you to access real-time dashboards and create customizable reports tailored to your specific needs, providing actionable insights into workforce performance, customer satisfaction, and operational efficiency.

Seamless Integration

Our experts ensure seamless integration of Verint WFO with your existing systems, such as HR, payroll, and CRM, enabling smooth data flow and reducing manual efforts.

Scalable Architecture

We help you leverage Verint's scalable architecture to accommodate your organization's growth, ensuring the solution can adapt to your changing needs and support your long-term success.

Testimonials

How a trusted partner makes all the difference…

“SPAR helped us define, analyze, and customize within our budget and timeline. Working with SPAR was an absolute pleasure and we were able to launch without a hitch!”

Nina Rosenbladt

Senior Director of Business Analytics at SI-BONE

“SPAR has been a true partner in everything from large development projects to day-to-day management. I could not have led my department without them.”

Melissa Phan

Senior Business Intelligence Analyst at NeoGenomics

"SPAR’s actions speak much louder than anything that's written in print… they have proven time and again to be reliable, knowledgeable, and transparent with my entire company… they've empowered me to remain trustworthy and communicate throughout my entire organization."

Dan Wagner

Chief Commercial Officer at Spark Biomedical

“SPAR brings their experience to help us think through the important details. We wouldn’t have been able to grow if not for the processes SPAR has helped us implement.”

Oliver Brouse

Corporate Controller at Earlens

“We had several calls with prospective partners and none of the others seemed to understand our goals and objectives. It was quite apparent that not only did SPAR understand but could relate their understanding back to us. Excellent partner, excellent outcome.”

Joey Len

Enovate Medical

Efficiently Manage and Empower Your Global Workforce

Elevate the Customer and Agent Experience

Achieve Peak Contact Center Performance

Workforce Management

Employee Engagement

Quality Assurance

Insights and Scalability

Need Help with Workforce Optimization?

Our Solutions in Action

How a trusted partner makes all the difference…

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