Automated Customer Service – Around the clock
Intelligent virtual assistants (IVAs), chatbots, and Conversational AI are hot topics right now and for good reason. The technology’s unparalleled ability to provide a great CX while also driving revenue and providing rich analytics to help companies to future proof their strategies make them an easy and smart choice.
With Verint® Intelligent Virtual Assistant™, you can deliver engaging, conversational interactions across any channel to improve customer engagement and workforce support, boost revenue, and lower costs.
Let’s Get Started.
Let’s talk about how the Verint Intelligent Virtual Assistant can automate customer service around the clock with zero wait time.
Verint Interactive Virtual Assistant – Start Anywhere, Scale Enterprise wide
Verint Intelligent Virtual Assistant can enable you to get started with conversational AI anywhere in your business while helping to protect your investment — and your data — as you expand and deliver personalized interactions in more than 40 languages.
Features
AI POWERED SELF SERVICE
This innovative solution uses artificial intelligence (AI) to make self-service as natural and effective as assisted service while delivering meaningful ROI and sustainable self-service results at scale.
CONVERSATIONAL SERVICE THAT GIVES YOU 24X7 COVERAGE WITH NO HOLD TIME
Verint Intelligent Virtual Assistant can meet high-volume and unpredictable demand to assist an unlimited number of users simultaneously. Your customers and employees can get personalized, contextual information, receive answers to complex questions, and complete transactions — all through conversation, instead of website menus and forms.
EASILY EXPANDABLE SOLUTION
With a full suite of AI and machine-learning tools, insights, and one of the largest human-validated data libraries available, the solution can expand with precision.
Comprehensive reporting allows you to gain business-changing insights and make real-time adjustments to drive continuous improvement.
IVA STARTER PACKS
Production-ready Customer Support IVAs for voice and digital, focused on Communications, Travel, Retail, Healthcare, Insurance, Financial Services, Government, and more with understanding of COVID-19 questions.
Win Customers with Verint IVA
A key factor in expressing that you care about your customer and their experience is by respecting their time.
With an IVA or enterprise chatbot, companies can offer customers immediate support, 24/7, 365.
Offering a consistent experience is imperative to a good customer experience because it wins your customer’s trust. Since customers interact with companies on a wide variety of channels and endpoints, with every demographic having its unique preferences, an intelligent virtual assistant’s multi-channel capabilities can assist your customers on any channel of choice. Additionally, IVAs deliver delightful, on-brand experiences and will never stray from the script.
Not only does Verint IVA provide real-time information and assistance that customers want but it has also saved companies like Amtrak, over $1 million in customer service emails costs in a single year.