Power of Verint Knowledge Management in Salesforce & Teams
Take the power of Verint Knowledge Management where your team already works.
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Who is this integration for?
Bring knowledge to where people are.
Provide a better employee experience
By utilizing the Contextual Search, your agents can provide faster support and better quality of service to your customers.
The Contextual Search module auto-populates the right content from the knowledge library that matches the case subject.
Less time searching, more time helping your customers
Save hours of manual entry work by directly linking Verint Knowledge to Salesforce Service Cloud, so you can continue providing the best customer service without ever leaving Salesforce.
Accessible to users where they are