Verint Services that deliver cutting edge capabilities
With experience built over executing hundreds of Verint implementations, SPAR Solutions is best equipped to help your business get the most productivity out of the Verint product suite.
We offer a wide range of services leveraging all parts of the Verint product suite to solve complex solutions, deliver significant ROI, and significantly improve employee experience; which in turn positively impacts the customer experience and NPS/CSAT scores
SPAR’s proven implementation methodology has enabled our customers to make huge efficiency gains and significant improvements to the employee experience (EX) which significantly improves their customer’s experience (CX).
ADVISORY & ARCHITECTURE
Our Verint advisory consulting services help your business plan for the best approach to get the most out of your new system and tools. Our technology advisors can help you identify technology solutions that will create benefits over the long term. We can guide you through the digital transformational journey to deliver a seamlessly integrated and optimized solution for your organization.
Our advisory services include:
- Roadmap definition
- ROI/Business Case development
- Systems Architecture
- Business Process Engineering
- Audits/Gap Analysis
Help your employees gain a 360° view of the customer and empower them to provide differentiated and personalized customer service.
Empower your agents with the cloud hosted KM PRO platform to provide exceptional services with AI driven cognitive search capability, an intuitive and easy to use interface, guided searches, and Knowledge-Infused Processes.
Get the operational advantage of using this tool to improve employee productivity and determine the right number of staff with the appropriate skills at the right time...
INTELLIGENT VIRTUAL ASSISTANT
Deliver engaging, conversational interactions across any channel to improve customer engagement and workforce support, boost revenue, and lower costs.
ROBOTIC PROCESS AUTOMATION
Automate tasks across multiple applications to a wide range of processes to increase productivity, quality, and consistency.
UNIFIED DESKTOP & CASE MANAGEMENT
Leverage the integrated unified desktop that combines process automation with business rules, case management, and knowledge...
Verint Applications are built to integrate seamlessly with other applications in your Enterprise. Leveraging these capabilities, our integration Services to implement powerful integrated solutions that reduce complexity and time for an agent to resolve a customer query. From a screen pop that delivers a consolidated view of the customer and their interactions to implementing an integrated business process that simplifies the number of systems an agent has to access, SPAR can help you deliver highly integrated solutions that make it all come together for your users.
We build on the core platform architecture with additional services around systems integration, custom development and governance, ongoing support and managed services to help you get a lot more value out of the Verint platform.
Eliminate the pain of managing and supporting your applications, and experience our highly responsive application support. With a combination of proactive support that works to prevent issues and reactive support which analyzes root cause and implements prevention strategies, the Managed Services team ensures that your team can focus on the job of providing the best service to your customers.