Verint / KANA Services

SPAR Solutions has been implementing and supporting Verint / KANA CRM solutions since 2004. With experience built over implementing hundreds of implementations, SPAR Solutions is best equipped to help your business get the most productivity out of the KANA/Verint product suite. Our services cover Implementations, Upgrades, Migrations, Reporting Solutions & Application Support.

We take a holistic approach to program management and ensure that each component of the implementation is seamless and effortless. We understand that every customer is different and we provide full oversight to ensure that your business goals and objectives are achieved at the end of the project cycle. We also make sure to address each and every aspect of our customer requirements when executing the project.

Verint Engagement Management (KANA Enterprise)

Verint Engagement Management is a suite of solutions including Knowledge Management, Self-Service, Employee Desktop, Case Management and Omni channel customer engagement. These solutions simplify customer service by providing a single solution that spans channels, data, process and knowledge.

Combine the power of Kana Enterprise with the implementation expertise of SPAR Solutions to speed up your implementation cycle…..Learn More

KANA Product Suites

The Kana Product Suite comprises of a range of products that have been proven and effective solutions for hundreds of companies over the last decade. These include:

  • KANA Response for Email Management
  • KANA IQ for Knowledge Management
  • KANA Response Live for Chat and co-browse
  • KANA Secure Messaging for secure communications
  • LAGAN for case management for Government systems

SPAR Solutions has been providing expert services on all these applications on needs such as product customization, integrations, reporting and archiving solutions with expertise built over a decade of experience. SPAR can help you leverage the most out of these applications and manage them effectively. Learn More

How we do?

  • We hear what our customers say
  • We deeply collaborate with KANA/Verint and Customer teams
  • We apply best practices in the industries for the solutions we provide
  • We deliver what we promise
  • Most importantly we deliver what end user need.
To keep it simple, What SPAR does is, we Assess, Develop, Integrate and Manage your entire project / tasks in given time and budget. As a result, we help your business increase productivity and streamline operations.

Our Service Include:

  • End – End project / program deployment
  • Functional and Technical Analysis
  • Evaluation and Road mapping of processes
  • Design & Configure
  • Testing and Integration
  • Training Program
  • Managed Service – 24×7 Production support.