Salesforce.com is a platform with many features. When these features are combined and leveraged the right way, your sales people are empowered to deliver on their goals. The level of service provided by your helpdesk to your clients can elevate your brand to amazing levels.
We help our clients to make the most out of their technology investments. Each client has unique needs, and we promise to treat you as such. We bring best practices to the table, but we do not believe in cookie cutter solutions. As your trusted advisor, it is our responsibility to help you make sense of the buzzwords, separate facts from hype, avoid expensive mistakes and make the most educated decisions about solving your most important business problems.
SPAR Solutions has delivered many successful Sales cloud deployments, customizing Salesforce.com to meet the needs of various organizations across industries and company sizes. The results in each case – stronger sales pipelines, increased sales efficiency and productivity, and increased sales, driven by automation of time consuming activities and supported by visibility into sales analytics and pipeline activity.
If you’re looking to achieve any of the following results, you’re at the right place:
Strengthen your sales pipeline and Improve sales productivity
Increase your sales team’s productivity with real time collaboration tools, automated processes and mobile access
Streamline sales processes with a central location for everything your team needs to win deals, such as customized dashboards, file sharing, real-time quotes, product tracking and visual workflows
Make the right business decisions with forecasting, social media insights, instant access to experts and real-time analytics
The Salesforce Service Cloud
Always on, always connected. This is the future of customer service, and it’s here now.
The Salesforce.com Service Cloud allows you to deliver revolutionary customer service from anywhere, anytime, and on any device. You can go further and even embed knowledge content and service directly into your products, showing that you can be there for your customers when they need your help. Whether you are a Fortune 500 company or you have designs to grow big and get there some day, you are going to need customers, and more importantly, a lot of loyal customers. The only way to develop loyal customers is to provide them service, solutions and answers on their terms, and in a way that shows them that you respect their loyalty.
SPAR Solutions has been delivering customer support solutions almost as long as Salesforce.com has been around! Our team is comprised of experts with many years of experience at multi-channel contact centers and bring that same experience to deliver the true value of Salesforce.com Service Cloud.
CONSOLE – 1-stop shop!
With Service Cloud, you can manage all of your cases rapidly, leveraging the integrated, unified agent desktop. By integrating multiple backend systems, and infusing Knowledge content and Chatter collaboration into the desktop, the console empowers your agents to focus on the customer’s needs.
KNOWLEDGE – Put your customers in the know!
Quickly search your knowledge base for relevant answers. Or make it easy for customers to do it themselves. Either way, your customers get the answers they need, exactly the way they want to get them.
MULTI-CHANNEL – and Social too!
The service cloud allows your to connect all your standard contact channel, and your social channels into a single solution, allowing your customers to connect to you using their own channel of choice.
COMMUNITIES – That’s how you build it
Service Cloud Communities allow customers to help themselves and each other. Wherever they are and whatever device they are on, Communities give them the tools to find answers to their questions without having to contact anyone.
The World’s #1 Cloud Platform
Force.com is the industry leading cloud computing platform that smart businesses are leveraging and changing the game on their competition. Build your business apps and fully integrated web sites much faster than with traditional software platforms and start outpacing your competition.
Developers everywhere are using Force.com for business application development, creating cloud computing applications like enterprise resource planning (ERP), human resource management (HRM), and supply chain management (SCM). The Force.com cloud computing platform is the fastest way to get from idea to app. It’s about more innovation and less infrastructure. It’s about running your business in the cloud.
Powerful APIs and programming paradigms make building apps that seamlessly integrate with a connected world, faster and easier. Whether you’re connecting to back office systems, legacy technology, or connected devices, Salesforce.com delivers data and insights to make every connection more meaningful.
At SPAR Solutions, our development team has handled some very unique requirements for different industries. Creating the right solution by extending the features and functions with platform customizations is what we do best. Here’s a blog article link that was authored to help our growing clients understand how they could evolve beyond standard functionality to create functionality that encased their secret formula for success.