CRM Services

IT Outsourcing

At SPAR, our cutting-edge CRM strategy based solutions coupled with our strong technology background equips you with Customer Relationship Management services for rapid and precise CRM implementation. Our CRM services works towards setting up a consistent experience across all company touch points and developing an infrastructure that allows for knowledge sharing and effective communication.

Key Practice Offerings

End-to-end service offerings from consulting to post- implementation support

Implementation of Contact Center Infrastructure Applications including voice systems, CTI, Email, Web Chat, Multichannel blending, Skills based contact routing, IVR applications

CRM Systems Integration covering integration of front office applications with other corporate systems, Integration of Phone, Email & Fax systems with other applications and legacy systems

Leading Edge Contact Center Solutions including Knowledge Management solutions, Case Management systems, IVR and Web-based Self-service applications, Customer Survey implementations and Reporting Solutions

Skilled resource base – including certified , industry focused CRM consultants

Deep Domain Expertise

We have, over the years, gained an in-depth knowledge of the world’s leading CRM products and developed the skills to integrate these applications with our customers’ back-end systems and other applications. We have been highly successful in providing CRM Services & Solutions to the world’s leading corporations, because we are equipped with proven methodologies and we implement CRM best practices. We continuously research and develop implementation frameworks, reusable components, and solutions and tools that help deliver better value to our clients while helping them reduce their investments in CRM.

Excellence in CRM Services

With our strong understanding of CRM technology and domain, we work very closely with our customers to understand their specific CRM requirements. We propose optimal solutions that keep in mind our customer’s short and long term CRM objectives. Our product competencies spread across enterprise-wide CRM packages allowing us to offer a range of CRM solutions that can be tailored to your needs.

Highly Skilled Resources

Our people are our greatest assets. We make a significant investment in training and skills development in the latest CRM technologies with the goal of nurturing and retaining some of the best industry focused technology specialists. They can provide services and solutions that will transform the quality and performance of your CRM applications. With dedicated teams skilled in most of the major CRM products, we can implement both on-premise as well as hosted solutions. Not only can we save you effort, time and resources, but we can empower you with the capabilities to set your organization on the right CRM track.

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