Why Your Business Needs Salesforce Managed Services

‍What is Salesforce Managed Services?

Salesforce Managed Services is a suite of services offered by Salesforce partners or third-party providers that help businesses manage their Salesforce implementation. It is a scalable and economic solution for businesses that want to avoid hiring full-time Salesforce resources.

The services cover everything from system administration and maintenance to ongoing support, optimization, and customization of the Salesforce platform.

The managed services providers work closely with organizations to understand their unique needs and requirements and then design and implement customized solutions that align with their business objectives.

What’s included in Salesforce Managed Services?

The Salesforce managed services providers offer services such as:

1. Consultation: The existing business processes are thoroughly analyzed, and then strategies are developed to gain maximum value from Salesforce.

2. Custom Development and Implementation: Salesforce Managed Services providers develop customized Salesforce solutions to meet unique business requirements. It can include deploying Salesforce clouds, custom objects, workflows, reports, and integrations with other systems.

3. Support and Training: Ongoing support and training are provided to ensure that teams can benefit most from Salesforce. It includes user support, training on new features and functionality, and guidance on best practices.

4. Integration services: A good service provider helps you integrate Salesforce with other systems and applications, such as marketing automation platforms, accounting software, and HR systems. It improves efficiency and generates effective results.

5. Data Migration and Management: Salesforce Managed Services providers help you migrate data from other systems into Salesforce. They also help manage your data within Salesforce to ensure that it is accurate and up-to-date.

6. Administration and Maintenance: Ongoing administration and maintenance services are ensured by the service providers so that your Salesforce platform operates efficiently and effectively. It includes activities like user management, security and access management, data management, and system optimization.

Benefits of Having a Salesforce Managed Services Provider

• Improved ROI: Increased productivity, streamlined processes, integration with Salesforce products, and reduced downtime are some of the benefits that come with having a team of experts managing your Salesforce instance. A study by Forrester showcased a composite of the results from the five organizations using Salesforce Marketing Cloud that yielded a return on investment (ROI) of 299% over three years. (Source: https://www.salesforce.com/news/stories/forrester-study-marketing-cloud-roi/). With the help of experts, you can easily integrate or enhance any Salesforce products or services without spending too much.
• Reduced downtime: Downtime can cost companies millions of dollars in lost revenue, productivity, and customer satisfaction. With Salesforce Managed Services, you have a team of experts who can quickly identify and resolve any issues, reducing downtime and ensuring your smooth business operations. According to a study by Nucleus Research, businesses implementing managed services experience 85% less downtime than those that don't.
• Scalability: As your business grows, so does your need for a robust and scalable CRM system. Salesforce CRM users have recorded a 38% faster decision-making, an 18.4% revenue increase, and a 35% increase in customer satisfaction. (Source: https://www.itechart.com/salesforce/statistics/). With Salesforce Managed Services you can scale your instances to meet the changing business needs. It means that you can add new users, customize workflows, and integrate new applications without worrying about technical details.
• Customization: Every business is unique, and Salesforce Managed Services provides a customized solution to suit your specific needs. With the help of a dedicated team of experts, you can create custom workflows, reports, and dashboards that align with your business goals and objectives.
• Cost-Effective: Hiring and training an in-house team of Salesforce experts can be expensive and time-consuming. With Salesforce Managed Services, you can access a team of experts at a fraction of the cost.

Determine Whether Salesforce Managed Services Suits Your Business

Salesforce Managed Services can be a great fit for businesses that rely heavily on Salesforce products and services. It allows them to have ongoing support and maintenance for their Salesforce platform while freeing up their internal resources to focus on core business activities.

Determining whether Salesforce Managed Services is suitable for a business depends on several factors. Here are a few things to consider:

• Complexity of Salesforce implementation: If a business has a highly customized Salesforce implementation with multiple integrations and workflows, it may be challenging for the internal IT team to handle ongoing maintenance and support. In this case, Salesforce Managed Services can provide the necessary expertise and resources to ensure smooth platform operations.
• Business size and resource constraints: Smaller businesses may not have the resources to hire a dedicated Salesforce administrator or support team. Salesforce Managed Services provides access to a team of experts who can handle all aspects of Salesforce support and maintenance.
• Business objectives: If a business is looking to optimize its Salesforce implementation, improve user adoption, or increase efficiency, Salesforce Managed Services can help. A team of experts provides better insights and recommendations to help achieve these goals.
• Cost: It is necessary to weigh the cost of Salesforce Managed Services against the cost of hiring and training internal staff to handle support and maintenance. Depending on the size of the business and the complexity of the Salesforce implementation, outsourcing support and maintenance may be more cost-effective.

If you are interested in leveraging the complete potential of the Salesforce platform, then managed services may best suit your needs. 

SPAR is a trusted Salesforce partner, get in touch with us at https://sparsolutions.com/contact-us. With our Salesforce managed services, you can leverage the knowledge and experience of our professionals to streamline your Salesforce operations, enhance user adoption, and achieve better outcomes for your organization.