Our mission statement is to be the trusted partner to our clients by helping them succeed with their technology solutions to achieve their business objectives.
Our story at SPAR is singularly defined by the trust of our clients. Our talented team of technology experts, consultants, analysts, and developers have focused on listening to our clients to understand their business problems. Working collaboratively with our client’s teams and bringing new ideas to the table, we have delivered flexible and scalable enterprise-grade applications that evolve with their business and continue to generate value for years.
Our Principle for Success
Each SPARrior is guided by these core values in their approach to their work and in their interactions with their colleagues and with our clients:
- Communication from start to finish and engagement with user community.
- Define processes clearly.
- Work through user stories thoroughly.
- Balance user expectations vs. simplicity and avoid over-engineering solutions.
- Test-driven thinking throughout (from requirements through development).
- Take an integrative approach and avoid creating siloes.
- Control scope for each sprint.
- Continuous risk monitoring and mitigation.
SPAR Solutions’ Story
A forged path leads to opportunity
SPAR Solutions co-founders Swami and Raju Ganapathy aren’t related but they’re always on the same page. They met at their IBM consulting jobs in the late 1990s and bonded while assisting on a transformational project in the automotive industry for DaimlerChrysler.
For six years, the two helped transform DaimlerChrysler’s contact centers. Along the way, they recognized a need in the industry for companies looking for reliable partners who really understood the contractor space and could deliver great customer service experiences.
One of their first projects together was to help KANA Software (now part of Verint) fix a major roadblock for one of their clients. “We solved a problem that had been unsolved for a few weeks in a couple of hours. That was a very enjoyable win. And it never stopped after that.”
In 2009, as SPAR expanded its client base, SPAR recognized the need to expand globally and invested into developing a delivery center in Pune, India. Alok Saxena, with 20 years of IT experience in various industry sectors, joined SPAR as a Managing Partner to start the new delivery center to service SPAR’s global needs with an emphasis on APAC and EMEA. In 2010, SPAR moved its headquarters to Atlanta, Georgia. SPAR implements projects not just the USA, but also across Europe, Australia, Asia and the Middle East.
Building on the success of client engagements and positive references, SPAR has been adding Fortune 500 companies such as Cox Communications, Hartford, TDAmeritrade, Charter and more as clients and has grown to more than 80 employees globally.
Maintaining high standards
No matter how much the company has grown, the leadership at SPAR have always prioritized the approach of encouraging individual thinking and creativity, while always coming together as a team to guarantee complete customer satisfaction.
“It’s taking a bunch of talented individuals and getting them to collaborate and do greater things,” Raju said. Our people create value for our customers and are completely responsible for SPAR’s success. (alternately are an integral part of SPAR’s mission.)
“What our clients find as they work with us is that we pride excellent delivery over profitability,” Raju said. “The monetary aspect of the business is far less critical. What is more important to us is that we deliver well.