Verint Engagement Management (KANA Enterprise)

Verint Engagement Management is a suite of solutions including Knowledge Management, Self-Service, Employee Desktop, Case Management and
Omni channel customer engagement. These solutions simplify customer service by providing a single solution that spans channels, data, process and
knowledge. Combine the power of Kana Enterprise with the expertise of SPAR Solutions to speed up your implementation on Kana Enterprise. SPAR
services around Kana Enterprise covers development, upgrades, reporting as well as ongoing maintenance and support.

 

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Case Management

Verint Case Management can automate and guide employees through service processes, presenting information and options relevant to the context of the interaction dynamically in the user interface, helping your staff progress customer requests quickly and accurately toward resolution.

Leverage SPAR’s experience across enterprise implementations. Partner with us in your implementation journey and ensure success.

 

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Knowledge Management

Search less, find more. With Verint Knowledge Management, you can find answers quickly by searching, browsing, or following guided processes, with personalized results tailored to the customer’s context

Tap into our resource pool of KM architects and developers who are well versed in implementing KM solutions effectively and quickly.

 

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Email Management, Live Chat & C0-browse, CTI Integration

Verint Engagement Management provides a comprehensive solution for managing interactions in multiple channels with a unified desktop, underpinned by knowledge management, case management, and productivity-improving integration to related systems and data.

Experience our strong consulting and implementation strength to implement Email Management, Live Chat and CTI Integration solutions quickly and effectively.